This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Embark on a future-focused journey in business records and information management with this comprehensive course. Designed for entry-level learners, this qualification provides the critical skills and knowledge needed to excel in administrative and records management roles while setting the foundation for long-term career growth.
According to the Australian Government’s Job Outlook service, administrative and data management roles are in high demand, with more than 182,000 job openings projected in the next five years. This course positions you to confidently step into these expanding opportunities, equipped with practical expertise.
This program builds a strong foundation in sustainable and inclusive workplace practices, fostering effective communication, teamwork, and organisational skills essential for professional success. You’ll also gain critical knowledge in workplace health and safety and cybersecurity, ensuring you are prepared to address modern business challenges.
Specialising in Records and Information Management, you’ll develop practical skills to organise, retrieve, and maintain workplace records securely. Additionally, this course features cutting-edge training in promoting workplace cybersecurity awareness and best practices, enabling you to confidently manage sensitive information and safeguard organisational data.
Guided by experienced industry professionals, this course ensures you have the support and expertise needed to achieve your career aspirations. Upon completion, you’ll be ready to pursue entry-level roles across a variety of industries and well-positioned to continue your education with diploma-level qualifications, opening doors to further career advancement.
While there are no formal entry requirements for the qualification, students are encouraged to meet the following recommendations to ensure successful participation in this advanced-level qualification:
There are no specific licensing, legislative, or certification requirements for this qualification. However, individual units may specify relevant requirements where applicable.
In accordance with the 2025 RTO Standards, students’ Language, Literacy, Numeracy, and Digital (LLND) skills will be assessed prior to enrolment to ensure they meet the requirements for successful course participation.
The BSB30120 Certificate III in Business requires the completion of 13 units, including:
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Our experienced team collaborates with clients and industry partners to carefully select elective units that align with workforce development needs and organisational goals. This ensures that all qualifications are tailored to industry demands, equipping graduates with the skills to excel in their chosen fields and meet sector-specific requirements.
At AAHPL, we recognise the value of the skills and expertise gained through experience, training, or prior education. Our Recognition of Prior Learning (RPL) process allows existing competencies to be formally acknowledged, creating a streamlined pathway to achieving qualifications faster.
To learn more about AAHPL’s RPL and Credit Transfer process, click here to go directly to our Skills Recognition page (or you can find it in the main menu).
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
BSBXCS304 Apply cyber hygiene best practices
BSBXCS303 Securely manage personally identifiable information and workplace information
BSBPEF301 Organise personal work priorities
BSBINS302 Organise workplace information
BSBINS303 Use knowledge management systems
BSBINS307 Retrieve information from records
BSBINS309 Maintain business records
eVersity Online Campus is more than a learning platform—it’s the heart of AAHPL’s commitment to delivering innovative, flexible, and industry-aligned education. Designed with institutions, industry partners, and participants in mind, eVersity combines advanced technology with human-centered support.
Whether enhancing skills or exploring new opportunities, eVersity ensures a streamlined, future-focused experience supported by Industry Insight Avatars—interactive guides offering real-world expertise to enrich the learning journey.
Upon completing the BSB30120 Certificate III in Business (Records and Information Management), graduates can advance to:
These pathways provide opportunities to deepen your skills and progress into leadership or specialised business roles.
Vocational study pathway
Enrol in a range of AAHPL courses designed to help you kick-start your career and education goals.
AAHPL degree pathway
From certificates to Diplomas, to Advanced Diplomas, continue your studies with us to help build your success.
AAHPL – university partnership pathways
AAHPL has partnerships with a number of Australian universities. These universities offer guaranteed entry and credit transfer to eligible students. How much credit you are eligible for varies depending on the course and university you choose.
Other university pathways
You may gain entry to an international university using your AAHPL qualifications. Acceptance and the amount of credit transfer may vary depending on the university and course studies. Check your credit eligibility.
Keep learning with AAHPL
Occupational Pathways
Develop essential business and technology skills to manage records, safeguard data, and support teams with confidence. This course equips you with practical expertise in cybersecurity, workplace communication, and sustainable business practices—preparing you for success in high-demand industries. Enroll today and take the next step in your career!